Privacy Policy
Privacy Policy
Effective Date: January 2026
Sunbeam Solar & Electrical Solutions Pty Ltd
ABN: 19672837740
Website: https://www.sbse.com.au/
1. Introduction
Sunbeam Solar & Electrical Solutions Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, secure, and otherwise handle your Personal Information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, engaging with our services, or providing us with Personal Information, you agree to the terms described in this Policy.
2. What Personal Information We Collect
We may collect Personal Information that you voluntarily provide, including but not limited to:
Contact Information
Name, email address, phone number, mailing address.
Service Details
Information required to provide solar and electrical services, including installation and grid connection.
Transactional Information
Quotes, purchase details, contract details, payment and billing information.
Website and Device Information
IP address, browser type, device information, pages visited, cookies and similar data.
We collect this information when you:
Submit a quote or enquiry form
Contact us via email or phone
Engage in our services
Communicate with us through the website
3. How We Use Your Personal Information
Your Personal Information is used for the following purposes:
Service Delivery
To assess, quote and deliver solar or electrical solutions.
To process paperwork for solar credits, STC rebates and grid connections.
Communication
To respond to enquiries, provide customer support, and send service updates.
Legal and Compliance
To comply with regulatory requirements, energy network obligations, and business processes.
Operational Improvement
To analyse trends and improve services, website performance, and customer experience.
Marketing (with your consent)
To send newsletters, offers or updates if you opt in.
4. Disclosure of Personal Information
We do not sell or rent your Personal Information to third parties.
We may share your information with:
Contractors, installers and service partners who need your details to perform services.
Government and regulatory bodies for solar credits, STC processing and compliance.
Professional service providers (e.g., accountants, auditors) as necessary to run the business.
Legal or enforcement authorities when required by law.
We take reasonable steps to ensure third parties protect your information.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Analyse usage patterns
Provide a better user experience
You can adjust your browser to refuse cookies, but this may limit some website functions.
6. Security and Storage
We implement reasonable technical and organisational measures to protect your Personal Information from unauthorized access, loss, misuse or alteration.
However, no internet or electronic storage system is absolutely secure. We cannot guarantee complete protection against every threat.
7. Access, Correction & Deletion
You may request access to or correction of your Personal Information held by us. In most cases, we will comply with such requests, unless prevented by legal obligations.
You can also request deletion of your Personal Information, subject to legal retention requirements.
To make such requests, contact us using the details in section 10.
8. Data Retention and Deletion
We retain Personal Information only as long as necessary for the purposes outlined in this Policy or as required by law.
When information is no longer needed, we will securely delete or de-identify it.
9. International Transfers
If we engage service providers outside Australia, your Personal Information may be transferred overseas. We will ensure privacy protections are in place consistent with the APPs.
10. How to Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights:
Phone: 1300 789 291
Email: [email protected]
Postal:
Level 3, 169 Fullarton Rd
Dulwich SA 5065
11. Changes to This Policy
We may update this Privacy Policy occasionally. If changes are material, we will post the updated Policy on our website with a new effective date.
12. Complaints About Privacy
If you believe your privacy has been breached, contact us. We will investigate and respond in accordance with this Policy and applicable law.
If unresolved, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC).